Privacy Policy

for the Joinda Quest App, effective October 20, 2025

1. Introduction

Welcome to Joinda Quest App. Your privacy is important to us. This Privacy Policy explains how Joinda Quest App, operated by THEJOIN ecosystem, collects, uses, discloses, and protects your information when you use our mobile application ("App") and related services.

By downloading, accessing, or using Joinda Quest, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of the app.

2. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information

    • Email address
    • Username or display name
    • Profile information (if provided voluntarily)

  • Engagement and Activity Data

    • App interactions, quests completed, badges earned, and gameplay history
    • Referral activities and invited user data
    • Leaderboard rankings and achievements

  • Wallet and Transaction Data

    • Joinda Point balances and transaction records
    • Badge purchase and renewal history
    • Spin rewards and in-app purchase details

  • Device and Technical Data

    • Device information (model, OS version, unique device identifiers)
    • IP address and location (approximate)
    • App usage logs and performance analytics

3. How We Use Your Information

We use the information collected to:

  • Operate, maintain, and improve the Joinda Quest App and its features
  • Process in-app transactions, badge renewals, and reward redemptions
  • Track user progress, rankings, and engagement metrics
  • Send important updates, announcements, or account notifications
  • Detect, prevent, and address technical or security issues
  • Personalize your app experience and enhance gameplay
  • Comply with applicable legal and regulatory requirements

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share information in the following situations:

  • Service Providers: With trusted partners who assist in payment processing, analytics, and cloud storage, under strict confidentiality agreements.
  • Legal Compliance: When required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business.
  • Community Engagement: Non-personal data such as leaderboard rankings or badges may be publicly visible within the app.

5. Data Security

We use industry-standard encryption and secure server technologies to protect your information.

While we take all reasonable precautions, no digital transmission or storage method can guarantee 100% security. Users are encouraged to protect their account credentials and contact us immediately if unauthorized activity is suspected.

6. Data Retention

We retain user information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Users may request account deletion or data removal by contacting us at support@joinda.io. Upon verification, we will process such requests within a reasonable time frame.

7. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data ("Right to be Forgotten").
  • Restriction: Limit how we process your information.
  • Portability: Receive your data in a structured, commonly used format.
  • Withdrawal of Consent: Opt out of certain data processing activities.

To exercise these rights, please contact support@joinda.io.

8. Children's Privacy

Joinda Quest App is not intended for users under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided personal information, we will take steps to delete such data immediately.

9. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to collect app performance data and improve user experience. These tools help us analyze user behavior, measure engagement, and optimize content. Users can manage cookie preferences through their device settings.

10. International Data Transfers

As THEJOIN ecosystem is based in the United States, your data may be transferred and processed in other countries where our servers or partners operate.

We ensure such transfers comply with applicable privacy standards through data protection agreements and secure transmission protocols.

11. Third-Party Links and Services

The Joinda Quest App may contain links to third-party websites, games, or integrations.

We are not responsible for the privacy practices or content of these third parties. Users are encouraged to review the privacy policies of any linked services before engaging with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect app updates, legal requirements, or operational changes.

The revised version will be indicated by an updated "Effective Date" and will take effect immediately upon publication within the app or on our website.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

JoinEcosystem

Email: support@joinda.io

Subject: Privacy Inquiry - Joinda Quest App

14. Consent

By using the Joinda Quest App, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the collection, use, and sharing of your information as described above.

For any privacy inquiries, please contact us at support@joinda.io.